Professional Damp & Mould Surveys for Supported Housing
Our non-intrusive damp and mould surveys provide a documented assessment of visible moisture-related issues, supported by photographic evidence and moisture-meter readings.
We provide clear findings and recommended next steps to help landlords and housing providers investigate and respond to potential hazards.
A damp survey is a non-intrusive assessment of a property to identify visible signs of damp, mould, condensation and other moisture-related issues and investigate their likely causes.
Damp and mould can have a number of possible causes, including:
• Condensation and inadequate ventilation
• Penetrating damp caused by defects to the building or external envelope
• Rising damp
• Leaks from roofs, gutters, plumbing or other building elements
• Problems with heating, insulation or ventilation
• Other sources of moisture entering or accumulating within the property
Our assessments are observational and non-intrusive, meaning we assess accessible areas without destructive opening-up works. Findings are supported by photographs and appropriate moisture-meter readings.
A survey can help identify the likely cause of a damp or mould problem, although some issues may require further specialist investigation or intrusive inspection before the cause can be confirmed.
Government guidance recommends that landlords identify and address the underlying causes of damp and mould rather than relying solely on treating visible mould.
Damp and mould are recognised housing hazards and can affect residents’ health and wellbeing. This is particularly important in supported housing, where residents may be more vulnerable to the potential health effects of damp and mould.
For social landlords covered by Awaab’s Law, significant damp and mould hazards must be investigated within 10 working days, made safe within 5 working days of the investigation, and the findings provided to the tenant within 3 working days.
Our Damp Surveys give you a clear, documented picture of the property’s condition, using photographic evidence, moisture-meter readings and an assessment of potential causes. We also provide practical recommendations to help you understand what needs to happen next.
More than just identifying a problem, our surveys give supported housing providers the evidence and information they need to investigate concerns properly, protect residents and take appropriate action.
A Damp Survey does not determine whether a property is legally compliant with Awaab’s Law. Instead, it provides documented evidence that can support your investigation, decision-making and response to a reported damp or mould hazard.
Where further investigation, repairs or remedial work are needed, these can be clearly identified in the report.
Our damp surveys are informed by applicable housing legislation, government guidance and property-condition requirements, including:
• Housing Act 2004
• Housing Health and Safety Rating System (HHSRS)
• Homes (Fitness for Human Habitation) Act 2018 – R
• Social Housing (Regulation) Act 2023 / Awaab’s Law
We are the UK’s only dedicated compliance service focused entirely on supported housing providers. We provide practical, dependable compliance support built around the needs of supported housing providers.
We specialise in supported housing compliance, providing end-to-end compliance services for supported housing providers, landlords and housing organisations across the UK. From one property to a nationwide portfolio, you’ll have one trusted compliance partner.
Our assessors are DBS checked and trained to Safeguarding Level 3, giving supported housing providers confidence that every site visit is carried out professionally, responsibly and with an understanding of vulnerable resident environments.
Based in Manchester, we provide supported housing compliance services across the UK, with a particular focus on Greater Manchester and the wider North West. Wherever your properties are located, we’re ready to help.
Our compliance reports are written in plain English, with clear findings, practical recommendations and documentation that’s ready to use. No unnecessary jargon, just reports that help you act quickly and stay compliant.
We help supported housing providers stay ahead of renewals, inspections and compliance deadlines with proactive reminders, dependable communication and a responsive team that keeps everything on track.
We coordinate your compliance services in one place, reducing administration, saving time and making property compliance easier to manage, so you can focus on supporting your residents.
“We use The Compliance Company for all of our Supported Housing properties, and have been delighted with the service they provide.
They deal with all of our annual certificates to ensure we are always compliant, we are provided with a folder of all of our up to date certificates and have signed up to their monthly direct direct package so we can manage our cashflow better.
Great service for supported housing or care providers looking for a single point of accountability on their properties”
“I have used Ryan and his team on several occasions for various property Compliance Certificates, both as a private landlord and as a Supported Housing organisation.
His communication is excellent, and Certificates are received within a timely manner, no ridiculously long waits for appointments, and he is as flexible as possible should an urgent requirement occur.”
“Great service and report issued very quickly. As a landlord we would highly recommend to other landlords.“
We provide Damp Surveys across the UK for supported housing providers, care providers, managing agents, nominated individuals, and responsible persons, delivering compliance services that help keep residents safe and organisations compliant.
Our surveyors regularly work across:
• Greater Manchester (Manchester, Salford, Bolton, Stockport, Oldham, Rochdale, Bury, Tameside, Trafford, Wigan)
• Merseyside (Liverpool, Wirral, St Helens, Southport, Knowsley, Sefton)
• Cheshire (Chester, Warrington, Crewe, Macclesfield, Northwich, Ellesmere Port, Wilmslow)
• Lancashire (Preston, Blackburn, Blackpool, Burnley, Accrington, Rossendale, Chorley, Lancaster)
• West Yorkshire (Leeds, Bradford, Wakefield, Huddersfield, Halifax, Dewsbury, Batley)
• South Yorkshire (Sheffield, Doncaster, Rotherham, Barnsley)
• North Yorkshire (York, Harrogate, Scarborough, Ripon, Selby, Skipton)
• East Midlands (Derby, Nottingham, Leicester, Derbyshire, Nottinghamshire, Leicestershire)
• Staffordshire (Stoke-on-Trent, Stafford, Tamworth, Newcastle-under-Lyme, Burton upon Trent)
• West Midlands (Birmingham, Coventry, Wolverhampton, Solihull, Walsall, Dudley, Sandwell)
• North East (Newcastle, Sunderland, Gateshead, Middlesbrough, Darlington, Durham)
• East Anglia (Cambridge, Norwich, Ipswich, Peterborough)
• Greater London (Central, North, South, East, West London)
• Kent (Maidstone, Canterbury, Medway, Ashford, Dartford, Tunbridge Wells)
• Surrey (Guildford, Woking, Reigate, Epsom, Redhill)
• Essex (Chelmsford, Colchester, Basildon, Southend-on-Sea, Harlow)
• South Coast (Hampshire, Sussex, Portsmouth, Southampton, Brighton, Eastbourne)
• South West (Bristol, Devon, Cornwall, Somerset, Gloucestershire, Plymouth, Exeter, Bath, Gloucester, Cheltenham, Taunton)
• South Wales (Cardiff, Newport, Swansea, Bridgend, Merthyr Tydfil)
• Scotland (Glasgow, Edinburgh, Aberdeen, Dundee, Stirling, Perth)
There is no universal legal requirement for every property to have a Damp Survey or to have one carried out at a set frequency.
However, housing providers have responsibilities to identify and address hazards that could affect residents’ health and safety. Damp and mould are assessed as a housing hazard under the Housing Health and Safety Rating System (HHSRS).
For social housing landlords covered by Awaab’s Law, significant damp and mould hazards must be investigated and addressed within specified timeframes.
A Damp Survey can provide documented evidence to support the investigation of reported or suspected damp and mould, helping identify potential causes and recommended next steps.
Awaab’s Law requires social housing landlords in England to investigate and address certain emergency and significant hazards within fixed timeframes. Since 27 October 2025, the law has applied to emergency hazards and significant damp and mould hazards. From 30 November 2026, it will extend to additional significant hazards including excess cold and heat, falls, structural collapse, fire and explosions, electrical hazards, and domestic hygiene.
For significant damp and mould hazards, landlords must investigate within 10 working days, provide the tenant with a written summary within 3 working days of the investigation concluding, and complete relevant safety work within 5 working days where a significant hazard is identified. Emergency hazards must be investigated and made safe within 24 hours.
A professional damp survey can help identify damp, mould, moisture and potential underlying causes, providing documented findings that can support the landlord’s investigation and remedial action.
Awaab’s Law applies specifically to the social rented sector in England, so whether it applies to a particular supported housing arrangement depends on the accommodation, landlord and tenancy arrangements.
A survey may be appropriate when damp, mould or condensation is reported or identified, when the cause of a problem is unclear, when an issue keeps recurring, or when further evidence is needed to investigate a potential hazard.
For social housing landlords covered by Awaab’s Law, the appropriate response will depend on the nature and severity of the reported issue and the requirements that apply to the property.
A Damp Survey can help identify the likely cause or contributing factors behind damp and mould.
However, not every cause can be confirmed through a non-intrusive inspection alone. Where further investigation, intrusive inspection or specialist testing is required, this can be identified in the report.
Government guidance recommends identifying and tackling the underlying causes of damp and mould rather than simply treating visible mould
Damp or mould should not simply be treated or painted over without investigating the underlying cause. The issue should be assessed to determine what is causing the damp or mould and whether it presents a hazard to residents. Government guidance recommends identifying and addressing the underlying causes rather than relying solely on treating visible mould.
For social housing landlords covered by Awaab’s Law, reported damp and mould may trigger specific investigation and response requirements depending on the circumstances and whether a significant hazard is identified.
A professional Damp and Mould Survey can help by providing a documented assessment of the property’s condition, including photographic evidence, moisture readings, potential causes and recommended next steps.
If further investigation or remedial work is required, this can be identified in the survey report.
Yes, you may need both. An EPC and Damp Survey assess different aspects of a property, but there can be a relationship between energy performance and damp and mould.
An EPC assesses the energy efficiency of a property, including factors such as heating, insulation and ventilation-related features. A Damp Survey investigates damp, mould, condensation and other moisture-related issues and considers their likely causes.
An EPC does not diagnose damp or identify the cause of moisture problems, and a Damp Survey does not provide an energy performance rating.
We regularly help supported housing providers manage both as part of their wider property compliance requirements.
Find out more about our EPCs.
Yes, you may need both. An Asbestos Survey and Damp Survey address completely different property risks.
An Asbestos Survey is used to identify and assess asbestos-containing materials (ACMs) within a property, while a Damp Survey investigates damp, mould, condensation and other moisture-related issues.
A Damp Survey does not identify asbestos, and an Asbestos Survey does not assess the causes of damp or mould. Having one does not replace the need for the other where the relevant responsibilities apply.
For supported housing providers managing older properties, keeping both asbestos information and property-condition issues properly documented can form an important part of wider property management and compliance.
We regularly help supported housing providers manage both services across their properties.
Find out more about our Asbestos Surveys.
Yes. Our Damp and Mould Survey service is now available for supported housing providers managing multiple properties, so you have consistent reporting across your portfolio.
Each survey includes clear findings, photographic evidence, moisture-meter readings and recommended next steps.
We help you identify what could put your residents at risk and give you a clear plan to make your property safer.
Our assessments are carried out in line with the Regulatory Reform (Fire Safety) Order 2005, the Fire Safety Act 2021, PAS 79-1:2020 (care homes and non-domestic premises) and BS 9792:2025 (supported housing, HMOs and residential dwellings).
With practical, straightforward reporting, you’ll know exactly what needs to be done, feel confident you’re covered and be ready for any inspection.
We help you find out whether asbestos is present in your property and manage it properly.
Our surveys are conducted under the Control of Asbestos Regulations 2012 and follow HSG264 guidance, meaning your Management Survey or Refurbishment/Demolition Survey meets the legal standard required for supported housing and care properties.
With clear, practical reporting, your residents are protected, your contractors are safe and you have the documentation to prove you’ve done things right.
We help you protect vulnerable residents from the serious health risks of Legionella and put a clear water safety plan in place.
Our assessments follow HSE L8 ACOP, HSG274 and BS 8580-1:2019, which are the core standards that define how Legionella risk must be identified and controlled in residential and care settings.
With a thorough assessment and tailored Scheme of Control, your water systems stay safe, monitored and compliant all year round.
We provide professional PAT Testing (Portable Appliance Testing) for supported housing providers, helping you keep portable electrical equipment safe and appropriately maintained.
Our PAT testing service identifies damaged or faulty appliances through visual inspections and appropriate electrical testing, helping reduce the risk of electric shock, electrical faults and fire.
With clear reporting across your properties, we help you maintain a consistent approach to portable electrical equipment safety and compliance.
We provide professional Energy Performance Certificates (EPCs) for supported housing providers, helping you understand the energy efficiency of your properties.
Our EPC assessments provide an A–G energy efficiency rating and recommendations for potential improvements, giving you a clear picture of your property’s energy performance and helping you meet applicable energy-efficiency requirements.
We provide professional Emergency Lighting Servicing for supported housing providers, helping you maintain emergency lighting systems across your properties.
Our servicing includes the inspection, testing and maintenance of emergency lighting systems, helping ensure escape routes and other areas have appropriate illumination when normal lighting fails.
We provide professional Fire Alarm Servicing for supported housing providers, helping maintain fire detection and alarm systems across supported accommodation properties.
Our servicing includes the inspection, testing and maintenance of fire alarm systems, helping identify faults and maintain effective fire detection and warning for residents, staff and visitors.
Fire alarm systems provided as part of a property’s fire safety measures must be appropriately maintained. The Regulatory Reform (Fire Safety) Order 2005 places duties on the Responsible Person to maintain relevant fire safety measures in efficient working order and good repair.
We provide professional Gas Safety services for supported housing providers, helping you maintain safe gas appliances, fittings and flues across your properties.
Our annual gas safety checks are carried out by Gas Safe registered engineers in accordance with the Gas Safety (Installation and Use) Regulations 1998, helping identify safety issues and maintain clear records of the checks completed.
Give us a call or drop us a message on WhatsApp. Tell us a bit about your property and requirements, and our team will be happy to get back to you with a fast quote.
